Returns and Refunds

Shipping

Shipping costs vary depending on the shipping country and will be displayed at checkout.

Shipping is free worldwide over € 100.

You can find the estimated delivery dates for each item at checkout. These are estimates only and actual delivery times may vary due to exceptional circumstances. Contact us at info@nur-nuriaduchene.com if you would like feedback from NUR on exact shipping times.

Once your order is ready to ship, we will send an email with tracking information specific to your order.

In case of loss of the shipment, NUR by Nuria du Chêne is not responsible for the relative cost; this must be addressed directly with the vector.

If you live in Italy, every item you buy on NUR will be shipped to you within a maximum of 7 working days. A few exceptions apply.

Returns and Refunds

Policies

For refunds, NUR accepts returns of undamaged items with no signs of use. Please note that customized and exchanged products cannot be returned.

If the original order was below the € 100 threshold for free shipping, the shipping costs will be excluded from the refund. If a partial return brings the total amount paid below € 100, the shipping amount will be deducted from the refund based on the local shipping rate.

Specific conditions for each product category:

Candle
Please do not damage the wick and do not light the candle and do not damage the label applied to the glass cup .

Diffuser
The Diffuser must not have been used and please do not damage the label on the bottle. We also remind you to close the diffuser with the special cap before returning it.

Process

To schedule a free return, please email info@nur-nuriaduchene.com

You can schedule a free DHL collection at your chosen address and time or leave your package at the nearest DHL access point.

If your return is not sent securely and in proper packaging and subsequently arrives damaged, NUR reserves the right to refuse this return and, accordingly, will not process the refund.

The return is free for Italian customers. You have 14 days from delivery of an item to notify a return.

Refund

Refunds will be issued in the same currency as the original purchase. Any differences in the refunded amount are due to exchange rate fluctuations and will not be refunded.

We will refund your order once NUR confirms receipt of the returned item. We will refund the items if received by the brand in an unused state.